Update on our Diminished Value Claim for AUDI A4

The insuranc company claimed to have sent us a letter last Monday. We never got it. So my wife called them and they faxed us some questions concerning how we came up with the DV amount. My wife explained how we hired a professional third-party appraisal service. They based their estimate on a mechanic shop that was approved by State Farm. They performed 5 hours of work, including fixing for frame damage. Rosy faxed back her answers. We have not heard from them yet, the fax was sent last Thursday.